Returns policy

Returns Policy

You can cancel your contract at any time up to 7 working days after your bell tent has been delivered.

To cancel your order, please email in the first instance to duskydeer@gmail.com or write to us at. DuskyDeer, 40 Cross Street, Northam, Devon, EX39 1BX. Please include your order number and full address (with postcode)

You do not have to specify why you wish to cancel an item. However, we would appreciate a brief explanation so that we are able to improve the service that we offer.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

Once we have received the goods and ensured that they/it are unused and fit for resale we will refund the value of the item, minus the shipping costs.

DuskyDeer reserve the right to charge you for the reduction in value of the goods if they are used, damaged because they have not been reasonably cared for or insufficiently packed for return.

Faulty or damaged goods.

If your items are found to be faulty or damaged upon delivery, please contact DuskyDeer within 7 working days after receiving the goods. To do this, please email in the first instance to: duskydeer@gmail.com or write to DuskyDeer, 40 Cross Street, Northam, Devon, EX39 1BX stating your order number and full address. Please also outline the nature of the fault.

Once we have been made aware of the fault we may request photographic images of the fault and may also require that the faulty or damaged goods are returned to DuskyDeer for inspection prior to replacement or refund.

We will make arrangements with you to collect returned goods via our courier.

If the goods are deemed to be faulty we will at our option deliver replacement goods or refund the purchase price (including shipping)

Goods will be collected within 14 working days of both parties agreeing that they should be returned. If you are unable to accommodate a collection within 14 days, the faulty goods will be considered to be non returnable and a replacement or refund will not be given at a later date.

Your legal and statutory rights as a consumer are not affected by our returns policy.